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Our Response to COVID-19

How are you addressing COVID-19 in your cleaning processes?

Customer health and safety is our top priority at DICK'S Sporting Goods. We monitor and adopt CDC-recommended guidelines for ensuring all products are thoroughly cleaned and treated with the appropriate cleaning solutions.

All gear is thoroughly cleaned by our staff with cleaning solutions that are CDC-recommended. Any gear or apparel that goes through our commercial laundry systems are treated with CDC-recommended laundry additives to fight viruses (including COVID-19) and bacteria. All product surfaces are cleaned with the appropriate disinfectant.

If you have additional questions about our cleaning procedures, contact us at 1-877-604-6411. We are here to discuss our procedures to ensure you feel confident in the products you rent.

Rental Basics

How does Rentals by DICK'S Sporting Goods work?

It's simple! To get started...

Step 1: Choose a bundle or a la carte gear.

Have questions? Our Rental Customer Service Agents have the answers - from gear to trip planning, we've got you covered.

Step 2: Choose your reservation dates.

You will not be charged until 10 days before your reservation.* Change or cancel your order until your payment processes.

Step 3: Your gear arrives directly at your door or destination.

We ship anywhere in the contiguous United States - your home, hotel or even 10,000+ FedEx or FedEx affiliate locations.

Step 4: Repack your gear in the original box and drop it off at any FedEx location

with the return slip included in your box. You can also schedule a FedEx pickup.

What is the DICK'S Sporting Goods rental agreement?

Our rental agreement includes our liability waiver, payment details, lost or broken gear policy, and cancellation policy.

Have additional questions about Rentals?

Our Rental Customer Service lines are open daily from 9 AM to 6 PM PST. You can reach us through the help box on our website, by emailing support@dickssportinggoodsrentals.zendesk.com , or by calling us at 1-877-604-6411.

If you are looking to purchase gear or have questions about a non-rental purchase made online or in stores, check out dickssportinggoods.com/s/help-desk or call 1-877-846-9997

*Payments are processed 10 days from your reservation. If you place an order within 10 days from your trip, your card will be charged immediately.

Gear & Care

What happens if I lose or break gear?

You will not be charged for gear that is damaged due to normal wear. However, you will be charged the full retail price of any gear that is not returned or returned with significant damage.

If you receive gear that is damaged prior to your use, you must contact our Rental Customer Service Team immediately, by your first rental day, to avoid replacement charges. Failure to notify our Rental Customer Service Team of any damage upon delivery may result in fees.

Can I purchase my gear after I rent it?

We’re glad you enjoyed the gear! You can find everything available for purchase at DICK’S Sporting Goods, in stores or online.

Trip Planning

What products are currently available for rent?

We currently offer rentals for outdoor recreational activities such as camping and hiking. Interested in renting something else?

When should I rent my gear?

You can reserve your gear up to a year out.

To get started, book the gear you need for your specific dates. Add gear to your cart and proceed to checkout. Your delivery address can be your home, hotel or even a FedEx location. Ensure that you can receive the package 1-3 days in advance of your delivery date as packages can arrive early. A return label will be included with your order, so all you need to do is drop off the package at any FedEx location the day after your last rental day to avoid late fees.

How far in advance should I place my order?

We recommend as soon as you have the dates for your trip. However, we allow customers to order up to a year in advance with the latest checkout 10 days before your trip dates.

I wanted to order for someone else. Can I do that?

Yes! Just be sure to check out and reserve the order with the address of the person the package is going to.

Edits/Cancellations

How can I update products or dates for my order?

You can make changes to your order up until 10 days before your first rental date. To access your Reservation Page, you will need to input your Last name, the Order confirmation number, and the shipping address zip code. Our team of expert Customer Service Agents can also lend a hand via phone or email.

What is the cancellation policy?

You may cancel and modify an order up until 10 days before your trip.

What if I need to cancel my order?

We understand that sometimes your plans change. You can cancel or submit changes to your order up to 10 days before your Delivery Date. To access your Reservation Page, you will need to input your Last name, the Order confirmation number, and the shipping address zip code.

Shipping

How will my order be shipped and when will it arrive?

We ship orders via FedEx to arrive by your delivery date by 8 pm. When your order arrives, open the package to ensure all items are there and in good condition. If anything is missing or damaged, please contact us immediately. Your order may arrive 1-3 days before your Delivery Date.

Do I qualify for Free Shipping?

Shipping is free for orders $45 and over. There is a $20.00 shipping fee (covers delivery and return) on orders under $45.

Can I ship my gear to a place other than my home?

Absolutely! Just be sure it's a physical address, as we do not ship to P.O. boxes. Your address can be your home, business, hotel, or any authorized FedEx location. Keep in mind that we only ship within and provide return labels for the contiguous U.S.

How can I update my shipping address?

You can make changes to your order up until 10 days before your first rental date. To access your Reservation Page, you will need to input your Last name, the Order confirmation number, and the shipping address zip code. Our team of expert Rental Customer Service Agents can also lend a hand via phone or email.

How can I track my rental?

Once your order has been shipped, you will receive an email that includes your shipment tracking number.

Returns

Do I need to clean my rental gear?

No. Just place everything back in its original box, ship it back to us, and we'll take care of the rest. It's as simple as that.

Where do I return my gear?

At any authorized FedEx location, FedEx affiliate, FedEx affiliated Walgreens, FedEx drop boxes, or schedule a FedEx pickup. Find a location closest to you .

How do I return my gear?

Return your gear by 11:59pm on your Return Date to avoid any late fees. Pack the gear back into the original box, and adhere the included return prepaid return shipping label. Drop everything off at any authorized FedEx location, FedEx affiliate, FedEx affiliated Walgreens, drop box, or schedule a FedEx pickup.

I lost or damaged my return label. How do I get a new one?

Give us a call or send an email. One of our Rental Customer Service Agents will email you back with a new one.

Can I get a refund if I return my gear early?

We do not offer refunds for an early return.

Can I extend my rental period for my gear?

You can edit and change your order 10 day before your delivery date. In order to ensure all customers have an exceptional experience, we require you to return your gear within your scheduled rental period to allow for the next customer to receive their gear on time. We currently do not allow for extensions after 10 days before the delivery date or during your rental period.

What happens if I return my order late?

Unfortunately, orders returned to us late have a domino effect - when you return something late, it means the next person who is scheduled to use the gear no longer can.

Gear must be dropped off at any authorized FedEx location, FedEx affiliate, FedEx affiliated Walgreens, FedEx drop boxes, or scheduled for a FedEx pickup and postmarked by your last rental date. If you do not return your gear by your last rental date, you will be charged $50 per day in addition to the daily rental cost of the gear. If the gear is not returned within 21 days, your credit card will be charged the full retail price of the gear + taxes in addition to the rental cost of the gear and applied late fees.

I accidentally returned my personal gear in my return box. How can I get my items back?

Please note that we are not responsible for any personal gear that you return to us accidentally and we cannot guarantee that we can return it to you. However, we do make an effort to get personal gear returned whenever possible. If you believe you have accidentally returned your personal gear, please contact us right away with as much information as possible to identify your item. The more specific, the more our team can help find your items. Personal gear is only kept in our customer Lost & Found for a maximum of 15 days upon return to our warehouse.

Payments

What are my payment options?

We accept all major debit and credit cards. You will not be charged until 10 days* before your trip. Stripe Financial Payments is our payment services provider.

Can I use DICK'S Sporting Goods gift card or credit for payment?

We do not allow DICK'S Sporting Goods gift cards or credits as payment for rentals.

When will my card be charged?

Cards are charged 10 days before your Delivery Date. If your order is placed exactly within 10 days before your Delivery Date, your card will be charged immediately upon checkout.

*Payments are processed 10 days from your reservation. If you place an order within 10 days from your trip, your card will be charged immediately.
How can we help you?

Choose a category to find the help you need.

Our Response to COVID-19

Rental Basics

Gear & Care

Trip Planning

Edits/Cancellations

Shipping

Returns

Payments

About Us
Every Season Starts at DICK'S Sporting Goods. The DICK'S Sporting Goods Rentals experience currently offers rentals for outdoor recreational activities such as camping and hiking. Stay tuned for more rental products coming soon.
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